There is a fear of trying something new – especially when you have cognitive issues that periodically raise their head. Please short term memory, don’t leave me now – how do I fill this form out again? I want my clients to have the best service and Avoya has helped me to do that. I am so confident now and it is because of my dedicated personal and general support agents. Avoya wants me to succeed and they are investing in me to be a success. Whenever I incorporate a new best business practice – it has positive results. I now say – what short term memory issue – when used enough it becomes long term and so will my affiliation with Avoya. I am proud and now my goal is to “run with the big dogs”.