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Avoya Travel Introduces New Communication Technology Within Avoya Platform

Ft. Lauderdale, Fla. – January 11, 2021 – Avoya Travel®, one of the travel industry’s most innovative brands, recently launched new communication technology as part of the Avoya platform named Avoya Conversations™. Avoya Conversations offers Independent Agencies in the Avoya Network™ the option to communicate with customers via text message through an easy-to-use system that is integrated into Avoya’s patented SaaS technology, Agent Power™. The initial rollout of the new technology features text messaging, while future phases will include various fully integrated communication options including live chat, third party apps like WhatsApp, and more.

Avoya Conversations is designed to be a traveler-centric service aimed at offering communication options based on each traveler’s individual communication preferences (e.g. text, email, phone, etc.). The integration of the technology into Avoya’s platform allows for real-time communication through the Agent Power CRM, where travelers and Independent Agencies in the Avoya Network can connect directly. With Avoya Conversations, Independent Agencies have the ability to communicate from one interface on any device of their choosing (e.g. computer, phone, or tablet) and the conversations between the Independent Agency and the client are tied to the traveler record in Agent Power, creating efficiencies for the Avoya Network and even more personalized service for travelers.

Avoya Conversations is an important step in Avoya Travel’s plan to become the number one vacation platform. “Avoya Conversations is just the tip of the iceberg for the future of vacation planning and giving Independent Agencies in the Avoya Network the ability to co-plan vacations with our mutual customers,” said Michael Anderson, Co-President of Avoya Travel. “Avoya Conversations opens the door to a world of possibilities for communication technology between Independent Agencies and travelers. The fully integrated technology creates a seamless experience for both user groups and is designed to be synergistic with Avoya’s award-winning technology to create even more efficiencies in the selling process, which ultimately leads to more sales.”

By fully integrating the new technology into Avoya’s platform, Independent Agencies will have access to complete communication history with customers and have the ability to document a customer’s record or specific trips with the communications that take place in Avoya Conversations. With all communications and customer history housed together conveniently within Avoya’s proprietary CRM, Independent Agencies can continue offering world-class service even more effectively.

Avoya is already receiving extremely positive feedback from Independent Agencies that have used the new technology during its beta phase and have already attributed new sales to the new technology. “Clients expect a fast response to their needs and Avoya Conversations gives me another resource to meet that expectation,” said Kevin Vance, Owner of Vance World Travel, a Member of the Avoya Network. “This new system gives me the opportunity to review all incoming communications quickly and all the information I need, including contact info, is right there on the conversation screen. Every client’s preferences are different; the more options we have to communicate with the client the better we can serve their needs.”

Avoya Conversations is planned to move out of beta testing and rolled out to the entire Avoya Network by the end of the first quarter of 2021.

To learn more visit: www.AvoyaNetwork.com.


About Avoya Travel

Headquartered in Ft. Lauderdale, Florida, Avoya Travel® provides services to more than 1,000 Independent Agencies in the Avoya Network™. Avoya has a longstanding reputation for providing unmatched resources and services to thousands of companies including cruise lines, tour companies, resorts, and the Independent Agencies in the Avoya Network, one of the largest and most successful independent travel agency networks in the world. Family-owned, Avoya’s Shared Success™ model is built on a foundation of Integrity and Professionalism™. Avoya has been an American Express Travel Representative for more than 30 years, and is one of their largest producers of cruises, tours, and vacations through its Network of Independent Agencies.

Some of the innovative services and resources offered by Avoya include optional marketing programs like Live Leads™, the first, the best, and only patented solution for offering new travelers exclusively to Independent Agencies in the Avoya Network; unparalleled agency business support services; fully integrated, proprietary, and patented SaaS technology, Agent Power™; award-winning professional development and education programs; American Express Travel benefits; Instant Commission™ and more.

Through Avoya’s platform travelers worldwide can be connected to an elite network of independently owned and operated travel agencies and can enjoy exclusive discounts, amenities, and first-class customer service. Highly recognized and awarded by cruise lines, tour companies, resorts, and others, Avoya Travel has received numerous accolades, including being repeatedly named Travel Partner of the Year by Norwegian Cruise Line, Royal Caribbean, Celebrity Cruises, Carnival Cruises, American Express, Oceania Cruises, MSC Cruises, and more.

Travel agency owners, travel professionals and others interested in receiving the unmatched services, marketing, support, and technology needed to own and operate their own travel business should contact Avoya Travel at 800-521-2597 or visit www.AvoyaNetwork.com. Travelers interested in booking their next vacation with an expert Independent Agency in the Avoya Network should call 800-753-1463 or visit www.AvoyaTravel.com.