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I can only speak from my experience and I work differently than most of the other independent contractors in that I do not take any leads generated by Avoya. Consequently, I have very little contact. However, they are always eager to assist with any issue and the response time are generally excellent. I love it that they allow me free rein as long as I keep it very professional.The software is top-notch and the support team is excellent. The management and ownership have always treated me fairly.
I will continue the association as it benefits me (and Avoya!) on many levels.
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