Uniglobe Travel Center 728 x 90 Leader May 2021

Host Agency Profile Review

Review On
ICT - Incentive Connection Travel
Reviewer's Name
Leah Mullins

(3 Months in the travel industry)

Easy to Work With
Pays Commissions on Time
Commission Levels
Operational Support
Price to Value Relationship


I am a brand new agent and just launched my in home agency 3 months ago. I did quite a bit of research on host agencies and had narrowed it down to a few.

I chose ICT because the cost to get started was low and they have a wonderful program where you can learn Sabre for free and there is an easy way to get the software for free as well, at any time. I currently don't use Sabre, but I looked to the future of my business and thought this was the way to go, as most other hosts charge hundreds of dollars for Sabre access.

The other reviews are correct. ICT is a FAMILY RUN business. The part I didn't expect was that the President of the agency would personally be responding to every single question and concern I have as a new agent. I figured it'd be designated to some office staff, but no. Even when he is supposed to be on VACATION, Robert answers e-mails and FB messages. He is kind, patient, encouraging and so very knowledgeable.

This is not a hold-your-hand agency. They make it clear in their intro paperwork that YOU are an Independent Contractor and it is YOUR business to run, not theirs. As such, it is up to you to FIND training and to figure out your specialty and create your own marketing plan. In short, you are a business owner and you need to act like a grown up and do the work it takes to make your business succeed.

Some might not appreciate this. I, myself, was very tentative and nervous in the beginning, but I have come to understand that this philosophy is the best for my business. It felt a bit like being thrown out to the wolves at first...but ICT was never more than a phone call or FB message away if I had questions. They were never annoyed or put off by my questions, but they were realistic and honest with their answers. They have given me the courage and the confidence I need to succeed in this business.

There is also a wonderful Facebook group with so many helpful, more experienced agents that will answer questions within minutes. Such a great resource.

So, in summary, if you want to run a solid business for yourself, alongside a family-like team and earn some of the best commissions in the industry (always paid on time), ICT is the host for you.

New Agents - if you are willing to be courageous and put yourself out there, we are here to help you. And we believe in you. You will feel that camaraderie here.
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