3111 N. University Dr. Suite 800
(888) 582-2150
franchising@cruiseplanners.com
Cruise Planners is the nation’s largest home-based travel agency franchise, with more than 3,000 franchise owners operating in all 50 states. Cruise Planners franchise owners own and operate their own independent travel agency business and earn income by helping clients plan and book memorable travel experiences, including cruises, land tours, and all-inclusive resort vacations.
As a Cruise Planners franchise owner, you own and operate your own travel advisor business while leveraging the support, systems, and buying power of a nationally recognized franchise brand.
Franchise owners earn income through commissions paid by travel suppliers for booked travel services, including cruises, hotels, car rentals, travel insurance, and related services. Clients are not required to pay a planning fee. Franchise owners pay a royalty to Cruise Planners ranging from 0%–3% of gross commissionable sales, depending on volume.
The corporate office does not sell travel or compete with franchise owners, allowing franchisees to retain full ownership of their client relationships and sales activity.
Cruise Planners provides comprehensive, award-winning marketing support designed to help franchise owners stay connected with clients and generate repeat business.
Marketing resources include:
Cruise Planners provides a comprehensive training and support program designed to help franchise owners launch their business with confidence and continue developing over time.
According to the Franchise Disclosure Document, new franchise owners receive approximately 84 hours of initial training, which includes classroom instruction, hands-on learning, and guided onboarding. This training is delivered through STAR University, a structured six-day, in-person program held in Fort Lauderdale, Florida, and covers core business and travel industry fundamentals such as product knowledge, sales, marketing, operations, reservations, accounting, and proprietary technology systems.
Training continues well beyond initial onboarding. Franchise owners receive ongoing education through Cruisitude Academy, Cruise Planners’ learning management system that offers hundreds of on-demand courses, recorded training sessions, and educational resources. The home office team also hosts multiple live webinars each week focused on supplier updates, technology enhancements, sales strategies, marketing best practices, and industry trends.
In addition to formal training, each franchise owner is paired with a personal business development coach who provides ongoing, one-on-one coaching focused on business planning, performance improvement, accountability, and long-term growth.
Additional training opportunities include specialized workshops, technology training, quoting and booking classes, advisor events, and networking opportunities designed to support continued education throughout the life of the franchise.
Cruise Planners is fantastic! The support staff at the Corporate office is knowledgeable and friendly and they are always quick to respond.
Read full ReviewThe support you received from the CruisePlanners Home office in Coral Springs Fla, is wonderful. They have a truly great agent support team ready to assist at a drop of a hat..Accounting department is one pf the best I have ever worked with, you never have to 2nd guess where...
Read full ReviewI have had my franchise with Cruise Planners/American Express for two years now and I absolutely love being part of this franchise. I did not have any formal experience as a travel agent prior to joining the franchise and I can now say that I feel like I am operating...
Read full ReviewWith substantial entrepreneurial experience and no travel agency experience we did an exhaustive study of available hosts. No surprise - not one was perfect. However, Cruise Planners was our final choice primarily due to their affiliation with American Express Travel. Other factors included reputation, business tenure, technology and marketing support....
Read full ReviewI have been in the industry for over 20 years, working for numerous agencies. I have moved a lot and not able to get a client base. When I moved one more time, I decided to finally go off on my own. Cruise Planners was a wonderful choice. The data...
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